Q&A

Q : What is SwanCity Pay?

SwanCity Pay is an O2O (online to offline) businesses globally will enable users and merchants enhance their lifestyle & business through our redemption method.

SwanCity Pay allows business owners to receive payment easily, faster and more secure.

We also help you expand your business by reaching out to our increasing customer base with your offers or promotions.

Q : Why should I use SwanCity Pay?

WE CAN HELP YOU GROW: Wider reach through SwanCity Pay increasing customer base who are primarily students and young working adults that values the convenience of going cashless. We can also drive customer to your business with attractive promotions or offers when your customers pay with SwanCity Pay.

LOWER BUSINESS COST: We offer competitive Merchant Discount Rate (MDR) which would definitely save you some costs. There is no fee to register with SwanCity Pay as well as no monthly charges.

NO MORE LOOSE CHANGE: Day to day business operations become simpler and safer without having to do cash or coin balancing at the end of every business day. This minimizes shortages from mistakes like wrong change given by the cashier, which is very common.

FAST & SAFE DAILY SETTLEMENT: Wallet security is an important consideration for users, as having one’s account illegally accessed may result in the user losing assets. A unique address is generated each time the user makes a request. Users can also send assets when someone provides them with a unique address. The send/receive process is similar to sending or receiving funds through banking.

EASY TO USE APP INTERFACE: Customers make payment by scanning your QR Code at the checkout counter using their SwanCity Pay app. Customers then key in the amount to pay and their 6-digit transaction PIN and voila! Payment is done. Literally, you don't even need to press any button! Just validate the payment details in the transaction history and it's ready for settlement.

Q : Who can be a SwanCity merchant?

Any individual with a valid IC, email, bank account and any company that is registered legally in their respective country.

Q : Are there any charges to download the SwanCity Pay App?

SwanCity Pay App can be downloaded for FREE from the Google Playstore and Apple App Store.

Q : Is it free to register as a SwanCity merchant?

Yes, it is free to register as a merchant. There will not be any transaction chargers from now until further notice.

Q : Why can't I seem to find or download SwanCity Pay App?

Please verify that your account location setting is set to your current location and ensure that your phone's operating system is up-to-date as SwanCity Pay App is only supported on Android Kit Kat V4.4 & above. SwanCity Pay App supports all version for iOS.

If you are still unable to find or download SwanCity Pay App, please contact [email protected] and we will assist you further.

Q : Why can't I login to the SwanCity Pay App?

Please check if you have data connection. If you have data connection and you are still unable to access the app, please contact [email protected] and we will assist you further. 

Q : What languages are SwanCity Pay available in?

SwanCity Pay App is currently available in the English & Chinese language only. Simplicity in SwanCity Pay App design enables anyone regardless of language preference to use it with ease.

Q : Can I share my SwanCity Pay password with a third party to handle my account in my absence?

The password to your SwanCity Pay account is confidential and unique to each merchant. We do not recommend sharing your password with anyone to avoid any fraudulent activities within your account.

What you can do is set your account as "Main" and register a Branch or Sub SwanCity Pay account for your outlet staff under "Branch account" or "Sub account". They can then access information that is only relevant to them for their respective outlets only. Your staff will be able to manage the payments received in your absence while you are able to check your sales remotely for all outlets from your SwanCity Pay "Main" account.

SwanCity Pay

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